Privacy Policy

Information We Collect

We collect information that you voluntarily provide when you contact us, place an order, request support, approve website content, or communicate through email, Discord, Telegram, Facebook, payment platforms, or similar channels.

• Contact information, including name, email address, social handle, Discord username, Telegram username, Facebook profile, and billing contact details.
• Order information, including alliance name, leadership details, page copy, image requests, avatar requests, logo requests, plan selection, support requests, and revision notes.
• Payment status and transaction references from third-party payment processors. We do not intentionally collect or store full credit card numbers, bank login credentials, or full payment account passwords.
• Technical information reasonably generated by website use, such as browser type, device type, IP address, referring page, access time, and basic server logs.

How We Use Information

We use collected information to operate the business, deliver purchased services, provide customer support, maintain records, improve the website, prevent abuse, and comply with applicable legal obligations.

• To create, publish, host, edit, and support alliance pages, transfer pages, recruitment pages, avatars, logos, ads, and related digital assets.
• To communicate about orders, invoices, renewals, cancellations, disputes, security issues, and service updates.
• To verify authorized account owners or alliance representatives before making material changes.
• To protect LOJ Alliances, Kains Entertainment LLC, customers, hosted pages, and website visitors from fraud, abuse, unauthorized access, or harmful activity.

Sharing and Disclosure

We do not sell customer personal information. We may share information only when reasonably necessary to provide services, process payments, host pages, comply with law, enforce our terms, protect rights, or respond to lawful requests.

Data Retention

We keep customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, satisfy tax or accounting requirements, and protect the business. Non-required information may be deleted or corrected upon reasonable verified request.

Security

We use reasonable administrative, technical, and organizational safeguards. No website, server, email account, chat platform, or payment platform can be guaranteed completely secure. Customers should avoid sending passwords, recovery codes, private keys, full payment card numbers, or sensitive personal data unless specifically required and shared through an appropriate method.

Your Choices

You may request correction, deletion, or review of certain customer information by contacting support@loj-alliances.com. We may need to retain information where required for active services, billing, legal compliance, fraud prevention, security, dispute resolution, or legitimate business records.